The best apologies are short, and don’t go on to include explanations that run the risk of undoing them. An apology isn’t the only chance you ever get to address the underlying issue. The apology is the chance you get to establish the ground for future communication.
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VIDEO
WWII Veteran Meets Woman Who Wrote Him Thank-You Letter 12 Years Ago
A World War II veteran received a letter from a third grader 12 years ago that thanked him for his service. He has carried the letter with him everywhere since. Steve Hartman shares more in “On the Road.”
02:56 min
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