I go over six steps on how to give more effective criticism.
04:56 min
CLEAR ALL
This story is about a situation where Todd, a husband, almost left his wife and kids, and the wife found a way to ask one non-defensive question that led to a conversation that saved the marriage.
This story is about a 10-year old girl who stopped a bully from harassing her with one non-defensive question.
This story is about a young woman who was being sexually harassed by her supervisor and was able to ask a question that prompted the supervisor to completely shift his behavior.
Sharon Strand Ellison, the author of Taking the War Out of Our Words, is a pioneer in the field of eliminating defensiveness. An international communication consultant and award-winning speaker, Sharon is the Founder and Executive Director of the Institute for Powerful Non-Defensive Communication.
The second of don Miguel Ruiz’s four agreements is about not taking everything personally. Watch as Oprah says she thinks it’s one of the hardest to follow, and get the advice don Miguel gives a customer service representative about dealing with challenging customers.