The bestselling author has a message for managers and leaders: You must seek out the feelings that lie behind people’s bad behavior.
02:43 min
CLEAR ALL
2
Michelle Kwan may be one of the best figure skaters of all time, but it’s her incredible resolve that made her such an inspiration to fellow skater Gracie Gold. In this video, Gracie tells Michelle: “You once estimated that you’ve fallen 131,000 times in your skating career.