VIDEO

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Tom Wujec: Got a Wicked Problem? First, Tell Me How You Make Toast

2015

Making toast doesn’t sound very complicated—until someone asks you to draw the process, step by step. Tom Wujec loves asking people and teams to draw how they make toast, because the process reveals unexpected truths about how we can solve our biggest, most complicated problems at work. See more...

09:06 min

01:06:30

112: How and Why to Apologize Effectively with Harriet Lerner

Have you ever received an apology that didn’t quite cut it? That made things even worse? Plus, let’s face it - life can be messy. Despite your best intentions, it is nearly impossible to avoid causing harm or hurt every so often.

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02:07

Harriet Lerner on Acts of Change

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EXPLORE TOPIC

Problem Solving