In this video, I talk about mastering the emotions and emotional intelligence (for lack of a better term).
08:14 min
CLEAR ALL
Sadness is a central part of our lives, yet it’s typically ignored at work, hurting employees and managers alike.
It’s a question that has fascinated many, but it’s not quite the right one to ask, says emotional intelligence expert Harvey Deutschendorf.
At long last, a book directed to the working world that acknowledges and demonstrates how managing our emotions and dealing with the feelings of others increases the bottom line.
According to research by Daniel Goleman, emotional intelligence has proved to be twice as important as other competencies in determining outstanding leadership. It is now one of the crucial criteria in hiring and promotion processes, performance evaluations, and professional development courses.
Know-it-all bosses, overcompetitive colleagues, and leaders who rarely leave their offices--common EQ problems such as these damage not just camaraderie, but also results.
Emotional intelligence plays a vital role at every stage of the sales process. It’s easy to get defensive when prospects challenge you on price or to quickly cave and offer discounts in response to pressure.
If you want to know yourself more deeply, and how to use emotional intelligence to live a happy life and fulfilled, then keep reading. For the longest time, it was believed that being book smart was all you needed to get by in life.
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Managers who use emotional intelligence can ameliorate stress related to job insecurity and also help to reframe the situation so that it positively impacts employee performance.
Emotional intelligence, sometimes referred to as EQ ("emotional quotient"), refers to a person's ability to recognize, understand, manage, and reason with emotions. It is a critical ability when it comes to interpersonal communication—and a hot topic not only in psychology, but in the business world.
Emotional intelligence (EQ or EI) is one of the strongest indicators of success in business. Why? EQ is not only the ability to identify and manage your own emotions, but it’s also the ability to recognize the emotions of others.