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What is true is already so. Owning up to it doesn’t make it worse. Not being open about it doesn’t make it go away. And because it’s true, it is what is there to be interacted with. Anything untrue isn’t there to be lived. People can stand what is true, for they are already enduring it.

By Eugene Gendlin
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Taking the War Out of Our Words: The Art of Powerful Non-Defensive Communication

Whether we are dealing with a rude clerk, our child saying, “That’s not fair!,” our spouse ignoring us, or an uncooperative co-worker, in our struggle to respond effectively, we often become defensive—sometimes without even realizing it.

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05:06

Parents Argue Over Popular Daughter Who Is Rude at Home

This story is about a mom and a step-dad who had argued a lot over a teenage daughter who was rude and home and unwilling to do her part. The step-dad shifted to using a non-defensive statement and got very different results.

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04:12

How Can Simple Curious Questions Have Such Disarming Power?

We are used to asking questions in ways that convey judgment and/or are interrogating or entrapping. Much of the body language and tone we use is unconscious. To be real, a question needs to be based on pure curiosity, but it's easier said than done.

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EXPLORE TOPIC

Self-Expression