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You have the opposite of poker face. You have, like . . . miniature golf face.

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Elizabeth Gilbert is an American author and journalist, most commonly recognized for her 2006 memoir, “Eat Pray Love.” She was named by TIME magazine as one of the 100 most influential people in the world and is on Oprah’s SuperSoul 100 list of visionaries and influential leaders.

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05:06

Parents Argue Over Popular Daughter Who Is Rude at Home

This story is about a mom and a step-dad who had argued a lot over a teenage daughter who was rude and home and unwilling to do her part. The step-dad shifted to using a non-defensive statement and got very different results.

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04:12

How Can Simple Curious Questions Have Such Disarming Power?

We are used to asking questions in ways that convey judgment and/or are interrogating or entrapping. Much of the body language and tone we use is unconscious. To be real, a question needs to be based on pure curiosity, but it's easier said than done.

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Taking the War Out of Our Words: The Art of Powerful Non-Defensive Communication

Whether we are dealing with a rude clerk, our child saying, “That’s not fair!,” our spouse ignoring us, or an uncooperative co-worker, in our struggle to respond effectively, we often become defensive—sometimes without even realizing it.

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EXPLORE TOPIC

Self-Expression