QUOTE
Most people do not listen with the intent to understand; they listen with the intent to reply.
Stephen R. Covey (1932–2012) was an American educator, author, businessman, and motivational speaker. He cofounded FranklinCovey, an organization focused on leadership development and business training, and was most well-known for his book The 7 Habits of Highly Effective People, which has sold over twenty million copies.