The best apologies are short, and don’t go on to include explanations that run the risk of undoing them. An apology isn’t the only chance you ever get to address the underlying issue. The apology is the chance you get to establish the ground for future communication.
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BOOK
Words Are Working Wonders—Talking with Heart and Mind: A Buddhist Perspective on Communication
Words will work wonders if we are speaking with both heart and mind. By heart I mean a deep feeling of connection with everything and everyone and by mind a clear view of our strengths and weaknesses, the differences between us, and an ability to recognize our own limits. See more...
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