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Emotional Labor Is a Store Clerk Confronting a Maskless Customer

By Gary Stix — 2020

The preeminent sociologist Arlie Russell Hochschild discusses the control over one’s feelings needed to go to work every day during a pandemic.

Read on www.scientificamerican.com

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12:02

Why Might Good People Deliver Bad Care? | Yvonne Sawbridge | TEDxUniversityofBirmingham

Yvonne Sawbridge says that caring professionals offer hard, emotional work. In the same way in which physical labour is recognised and accounted for in management practice, emotional labour needs to be recognised as a role requirement for nurses and other caring professions.

Video
2015
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Why Has Nobody Told Me This Before?

Filled with secrets from a therapist’s toolkit, Why Has Nobody Told Me This Before teaches you how to fortify and maintain your mental health, even in the most trying of times.

Book
Julie Smith
2025
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Redefined - Lisa Ling

Acclaimed journalist, television host, and author Lisa Ling joins Zainab to talk about the timely and personal significance of her latest show, Take Out, fighting back against bigotry and bias by teaching empathy and diverse history to the next generation, and what a recent psychedelic experience...

Podcast
Redefined with Zainab Salbi
2022
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Creating the World We Want to Live In: How Positive Psychology Can Build a Brighter Future

This book is about hope and a call to action to make the world the kind of place we want to live in.

Book
Bridget Grenville-Cleave, Dóra Guðmundsdóttir, Felicia Huppert, Vanessa King, David Roffey, Sue Roffey, Marten de Vries
2021
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The Evil Hours: A Biography of Post-Traumatic Stress Disorder

Post-traumatic stress disorder haunts America today, its reach extending far beyond the armed forces to touch the lives of millions of us. In The Evil Hours, David J.

Book
David J. Morris
2016
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Racism at Work: The Danger of Indifference

Racism has not been eradicated, despite the enormous strides taken over the past fifty years. It has mutated into new and subtler forms and has found new ways to survive. The racism in organisations today is not characterised by hostile abuse and threatening behaviour.

Book
Binna Kandola
2025
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Caste: A Brief History of Racism, Sexism, Classism, Ageism, Homophobia, Religious Intolerance, Xenophobia, and Reasons for Hope

We have inherited a world full of humans who have been healed and hurt by other humans. There was a time, in an age before this one, when ignorance was forgivable. But that time has passed. Now is not the time for the enlightened to sneer at the brutes. Sneering hurts people.

Book
Press University
2025
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00:33

Cancer and Finances—Linda’s Story

Financial hardship often accompanies a cancer diagnosis. Linda shares her experiences and insights about managing questions with employment and finances that often accompany a cancer diagnosis.

Video
2020
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14:04

What Is Gaslighting? How to Avoid Mental Manipulation and Emotional Abuse with Terri Cole

What Is Gaslighting? How to Avoid Mental Manipulation and Emotional Abuse - Terri Cole If this video describes your situation, please don’t give up. The first step is to understand that it’s happening.

Video
Terri Cole
2017
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21:17

Emotional Labor: How to Stop Doing All the Work

In the episode, I share an article I read recently with some simple strategies a woman used that really made a difference in making her “invisible” emotional labor visible to her husband.

Video
Terri Cole
2019
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Work Challenges