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Emotional Labor Is a Store Clerk Confronting a Maskless Customer

By Gary Stix — 2020

The preeminent sociologist Arlie Russell Hochschild discusses the control over one’s feelings needed to go to work every day during a pandemic.

Read on www.scientificamerican.com

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The Emotion Missing From the Workplace

Sadness is a central part of our lives, yet it’s typically ignored at work, hurting employees and managers alike.

Article
Susan Cain
2022
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The Case for Improving Work for People with Disabilities Goes Way Beyond Compliance

Individuals with disabilities frequently encounter workplace discrimination, bias, exclusion, and career plateaus—meaning their employers lose out on enormous innovation and talent potential.

Article
Laura Sherbin, Julia Taylor Kennedy
2017
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It’s Time to Talk About the Cost of Emotional Labor at Work

Much like the struggle to recognize the economic contributions of childcare for stay-at-home parents, there could be a similar gap in the working world. The definition of emotional labor being used here is that of unpaid, invisible work.

Article
Lindsay Kohler
2021
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How ‘Service With a Smile’ Takes a Toll on Women

When workers’ emotions deviate from what’s expected of their gender, they are often left to process the backlash on their own.

Article
Adia Harvey Wingfield
2016
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The Beauty in Mental Illness

Look more closely and you’ll see.

Article
Edward Hallowell
2018
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The Mental Cost of Emotional Labor

“The research is pretty clear that surface acting is almost always bad for you.”

Article
Sarah Sloat
2019
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How to Avoid Doing All the Emotional Labor at Work

All those little details, necessary but distinctly un-flashy, are sometimes referred to as “emotional labor.” In the workplace, that labor may include booking a room for a meeting, reserving an event space, or keeping morale going with a Secret Santa exchange.

Article
Amy Swanson King
2019
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How Emotional Labor May Affect You at Work

It could be dragging down your job performance and psychological health.

Article
Stacey Colino
2018
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How to Talk to Your Boss About Emotional Labor

Effective strategies for discussing the invisible load you’re shouldering in the workplace.

Article
Gemma Hartley
2019
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Let Go of Toxic Workplace ‘Emotional Labour’ in 2019

What will you leave behind in 2019? Here’s one suggestion: toxic workplace emotional labour. If you’re an administrator or manager, you may have influence over that not only for you but for employees in your sphere of influence.

Article
Astrid H. Kendrick
2018
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