By Ellen Rosen — 2019
Andrew Kassoy and the other two co-founders of B Lab are encouraging businesses to focus on more than just profits.
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Emotional intelligence, sometimes referred to as EQ ("emotional quotient"), refers to a person's ability to recognize, understand, manage, and reason with emotions. It is a critical ability when it comes to interpersonal communication—and a hot topic not only in psychology, but in the business world.