ARTICLE

Empathy at Work: Developing Skills to Understand Other People

By Mind Tools Content Team

Understanding other people's emotions is a key skill in the workplace. It can enable us to resolve conflicts, to build more productive teams, and to improve our relationships with co-workers, clients and customers.

Read on www.mindtools.com

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The Extended Mind: The Power of Thinking Outside the Brain

Use your head. That’s what we tell ourselves when facing a tricky problem or a difficult project. But a growing body of research indicates that we’ve got it exactly backwards. What we need to do, says acclaimed science writer Annie Murphy Paul, is think outside the brain.

Annie Murphy Paul

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Leadership, Reinvented: How to Foster Empathy, Servitude, Diversity, and Innovation in the Workplace

Traditional leadership has been long overdue for reinvention. Become a respected and successful leader in the modern workplace with Leadership, Reinvented. You’ll find actionable insights, practical advice, and essential strategies for people in various organizations and levels of leadership.

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Mindfulness in Technology: Karen May, Arturo Bejar, Melissa Daimler, Peter Deng

Practicing Calm Amidst the Storm. Panel with Karen May, Vice President People Development, Google; Peter Deng, Director of Product, Facebook; Melissa Daimler, Head of Learning and Organizational Development, Twitter; and Arturo Bejar, Director of Engineering, Facebook, at Wisdom 2.0 2013.

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Mindfulness & Leadership | Arianna Huffington, Karen May

In this interview, Vice President of People at Google Karen May will explore with Arianna her learnings in this area, and the role of mindfulness in supporting a new generation of leadership in society.

Arianna Huffington

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The Dance of Change: The Challenges to Sustaining Momentum in a Learning Organization

Since Peter Senge published his groundbreaking book The Fifth Discipline, he and his associates have frequently been asked by the business community: “How do we go beyond the first steps of corporate change? How do we sustain momentum?” They know that companies and organizations cannot thrive...

Peter Senge, George Roth

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Difficult Conversations: How to Discuss What Matters Most

We attempt or avoid difficult conversations and conflicts every day—whether dealing with an underperforming employee, disagreeing with a spouse, or negotiating with a client.

Douglas Stone, Bruce Patton, Sheila Heen

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Resolving Conflicts at Work: Ten Strategies for Everyone on the Job

Resolving Conflicts at Work is a guide for preventing and resolving conflicts, miscommunications, and misunderstandings at work, including dozens of techniques for revealing how the inevitable disputes and divisions in the workplace are actually opportunities for greater creativity, productivity,...

Kenneth Cloke, Joan Goldsmith

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Crucial Accountability: Tools for Resolving Violated Expectations, Broken Commitments, and Bad Behavior

Behind the problems that routinely plague our organizations and families, you’ll find individuals who are either unwilling or unable to deal with broken promises.

Kerry Patterson, Joseph Grenny, Ron McMillan, Al Switzler, David Maxfield

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Managing Stress - Mental Health in the Workplace

This video briefing shows how being able to manage stress effectively is key to supporting the well-being of both your staff and your business.

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One Second Ahead: Enhance Your Performance at Work with Mindfulness

With the new mindset proposed in One Second Ahead, readers will be able to put an end to ineffective multitasking, unproductive meetings, poor communication, and other unhealthy workplace behaviors by applying mindfulness to every day work life.

Rasmus Hougaard, Jacqueline Carter, Gillian Coutts

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Empathy