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Empathy at Work: Developing Skills to Understand Other People

By Mind Tools Content Team

Understanding other people's emotions is a key skill in the workplace. It can enable us to resolve conflicts, to build more productive teams, and to improve our relationships with co-workers, clients and customers.

Read on www.mindtools.com

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How to Be More Empathetic

More and more, we live in bubbles. Most of us are surrounded by people who look like us, vote like us, earn like us, spend money like us, have educations like us and worship like us. The result is an empathy deficit, and it’s at the root of many of our biggest problems.

Article
Claire Cain Miller
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What Is a Microaggression? 14 Things People Think Are Fine to Say at Work—but Are Actually Racist, Sexist, or Offensive

Since microaggressions are so subtle, it’s often hard to know if you’re committing one or if you’re on the receiving end.

Article
Marguerite Ward and Rachel Premack
2021
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Six Habits of Highly Empathic People

We can cultivate empathy throughout our lives, says Roman Krznaric—and use it as a radical force for social transformation.

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Roman Krznaric
2012
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Does Your Brain Care About Other People? It Depends

People are hardwired to dehumanise others but we can overcome this, say David Eagleman and Don Vaughn.

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David Eagleman and Don Vaughn
2019
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Empathy