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Empathy at Work: Developing Skills to Understand Other People

By Mind Tools Content Team

Understanding other people's emotions is a key skill in the workplace. It can enable us to resolve conflicts, to build more productive teams, and to improve our relationships with co-workers, clients and customers.

Read on www.mindtools.com

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Dr. Stephen R. Covey - Work

FranklinCovey is a global company specializing in performance improvement. We help organizations achieve results that require a change in human behavior.

Video
Stephen Covey
2011
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Principle-Centered Leadership

How do individuals and organizations survive and thrive amid tremendous change? Why are efforts to improve organizations failing despite the millions of dollars in time, capital, and human effort being spent on them? How do we unleash creativity, talent, and energy within ourselves—and others—in...

Book
Stephen Covey
1992
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The Leader in Me: How Schools Around the World Are Inspiring Greatness, One Child at a Time

In today’s world, we are inundated with information about who to be, what to do, and how to live.

Book
Stephen Covey, Sean Covey, Muriel Summers, David K. Hatch
2014
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Crucial Conversations: Tools for Talking When Stakes Are High (Second Edition)

The first edition of Crucial Conversations exploded onto the scene and revolutionized the way millions of people communicate when stakes are high.

Book
Kerry Patterson, Joseph Grenny, Ron McMillan, Al Switzler, Stephen Covey (foreword)
2011
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Empathy