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Empathy at Work: Developing Skills to Understand Other People

By Mind Tools Content Team

Understanding other people's emotions is a key skill in the workplace. It can enable us to resolve conflicts, to build more productive teams, and to improve our relationships with co-workers, clients and customers.

Read on www.mindtools.com

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05:38

Uncovering the Leadership Blindspot

The capacity to step into the future and act on the possibilities is the essence of leadership believes Otto Scharmer, an action researcher and senior lecturer at MIT and co-founder of its Presencing Institute.

Video
Otto Scharmer
2017
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04:13

Leadership Is to Shift the Inner Place from Where We Operate

A clip of Otto Scharmer from Global Classroom Lecture 2: Sensing.

Video
Otto Scharmer
2010
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08:26

Otto Scharmer on the Four Levels of Listening

Listening is the most underrated of leadership skills, leading to a disconnect between leaders and the situation. Otto describes four levels of listening. This is essential viewing for anyone desiring to truly understand situations.

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Otto Scharmer
2015
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Empathy