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Empathy at Work: Developing Skills to Understand Other People

By Mind Tools Content Team

Understanding other people's emotions is a key skill in the workplace. It can enable us to resolve conflicts, to build more productive teams, and to improve our relationships with co-workers, clients and customers.

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We often emphasize the importance of keeping cool in a crisis. But sometimes coolness can give way to detachment and apathy.

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Empathy 101

Daniel Goleman looks at three types of empathy that leaders, teachers, and parents should have.

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EXPLORE TOPIC

Empathy