Anger is inevitable when our lives consist of giving in and going along; when we assume responsibility for other people’s feelings and reactions; when we relinquish our primary responsibility to proceed with our own growth and ensure the quality of our own lives; when we behave as if having a...
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Empathy at Work: Developing Skills to Understand Other People
Understanding other people's emotions is a key skill in the workplace. It can enable us to resolve conflicts, to build more productive teams, and to improve our relationships with co-workers, clients and customers.
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