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Empathy at Work: Developing Skills to Understand Other People

By Mind Tools Content Team

Understanding other people's emotions is a key skill in the workplace. It can enable us to resolve conflicts, to build more productive teams, and to improve our relationships with co-workers, clients and customers.

Read on www.mindtools.com

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Empathy

Empathy is the ability to recognize, understand, and share the thoughts and feelings of another person, animal, or fictional character. Developing empathy is crucial for establishing relationships and behaving compassionately.

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What Is Empathy?

Empathy is the ability to emotionally understand what other people feel, see things from their point of view, and imagine yourself in their place. Essentially, it is putting yourself in someone else's position and feeling what they must be feeling.

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The most important thing to know is that the conversation doesn’t have to be—and shouldn’t be—adversarial.

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Work Is Weird. Alison Green of Ask a Manager Can Help.

Humans are odd in so many different ways, and no place brings that out more than the office. Here’s how to deal with the routine strangeness of desk jobs.

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Empathy