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Empathy at Work: Developing Skills to Understand Other People

By Mind Tools Content Team

Understanding other people's emotions is a key skill in the workplace. It can enable us to resolve conflicts, to build more productive teams, and to improve our relationships with co-workers, clients and customers.

Read on www.mindtools.com

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6 Strategies to Resolve Conflict at Work

When you get a group of people together day after day, conflict is inevitable. The employees you so carefully screened during hiring interviews aren't immune, either.

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Dealing with Conflict in the Workplace

Workplace conflicts can emerge in any number of forms, but there are some general, garden-variety types that I see on a repeated basis: conflicts with the boss, conflicts with peers and conflicts among a manager’s direct reports or teammates.

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You Had a Fight with Your Best Friend at Work. Now What?

It’s not very different from falling out with your spouse or best friends, says Kira Nurieli, CEO of Harmony Strategies Group, a dispute-resolution and crisis-management firm.

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Positive Affirmations in the Workplace: Impact, Tips and Examples

Positive affirmations are powerful statements that can help improve your confidence and outlook. Understanding how positive mantras work may assist you in reducing negativity in your professional life.

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The 4 Most Effective Ways Leaders Solve Problems

"As Karl Popper, one of the most influential 20th century philosophers of science, once eloquently stated, 'All life is problem solving.' I’ve often contended that the best leaders are the best problem solvers..."

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Spending 10 Minutes a Day on Mindfulness Subtly Changes the Way You React to Everything

Leaders across the globe feel that the unprecedented busyness of modern-day leadership makes them more reactive and less proactive. There is a solution to this hardwired, reactionary leadership approach: mindfulness.

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If You Aspire to Be a Great Leader, Be Present

To truly engage other human beings and create meaningful connections, we need to silence our inner voices and be fully present — and being more mindful can help. This requires discipline to stay on task — not letting yourself be affected by nagging challenges or distracted by mental chatter.

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Self-Awareness Can Help Leaders More Than an Mba Can

Approximately 40% of CEOs are MBAs. Many large-scale studies have found that leadership based solely on MBA-trained logic is not always enough for delivering long-term financial and cultural results, and that it is often detrimental to an organization’s productivity.

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Why Do So Many Managers Forget They’re Human Beings?

In our assessments, surveys, and interviews of over a thousand leaders, many comments stood out, but one in particular was especially powerful and thought-provoking.

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The Dangers of Being an Empathetic Leader

To enhance engagement, many leaders are told they need to be more empathetic. Empathy is the skill of understanding and recognizing others' feelings and perspectives.

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EXPLORE TOPIC

Empathy